FAQs

1) Click the "My Account" link at the top right side of our site.

2) Click "Create Account"

3) Fill out your information and ready to shop!

Click the "My Account" link at the top right side of our site to edit your account information.

Click the "My Account" link at the top right side of our site. Under the login box, you will see a link that says "forgot your password?" Click here. That link will send an email to you with your password.

Joy Badminton accepts payment by Visa, Mastercard, American Express, and Discover credit cards. Alternatively, you may use Google Checkout ,Paypal or Apple Pay to make your payment. We do not accept COD order, cash, or personal checks. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Sales tax is determined locally on a state by state basis. Some states may charge sales tax and some may not. Sales tax may be charged in certain states where regulations oblige us to charge sales tax. This regulation is known as "nexus" and application of sales tax differs from state to state.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service via email to help@joybadminton.com or phone for further assistance.

You can apply the discounts in the discount code box in your cart.

Click the "My Account" link at the top right hand side of our site to print invoices.

We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.

Orders over $150 USD will have free shipping in the USA. Orders under $150 will be charged for a flat rate of $15 to anywhere in the United States.

Please view here for more details on international shipping Shipping & International Policy

All orders are shipped from our warehouse located in South El Monte, CA (East Los Angeles Area).

Track your order live here.The delivery time varies. It will normally takes 2 - 5 working days depending on your distance from us. International orders take between 5 - 10 business days. For expedited shipping options, please contact us at help@joybadminton.com when placing an order.

Click the "My Account " link at the top right hand side of our site to track your order.

Please send us an email to "help@joybadminton.com" with your order number so we can help resolve your issue.

Click here: "Easy Return Policy"Please note that there is a 3% order cancellation fee. This is used to reimburse credit card processing fee. Please kindly take note especially for orders $500 or more.