How do I create my account?

1) Click the "My Account" link at the top right side of our site.

2) Click "Create Account"

3) Fill out your information and ready to shop!

How do I edit my account information?

Click the "My Account" link at the top right side of our site to edit your account information.

How to reset my password?

Click the "My Account" link at the top right side of our site. Under the login box, you will see a link that says "forgot your password?" Click here. That link will send an email to you with your password.

What kind of payment do you accept?

Joy Badminton accepts payment by Visa, Mastercard, American Express, and Discover credit cards. Alternatively, you may use Google Checkout ,Paypal or Apple Pay to make your payment. We do not accept COD order, cash, or personal checks. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Do I have to pay Sales Tax?

Sales tax is determined locally on a state by state basis. Some states may charge sales tax and some may not. Sales tax may be charged in certain states where regulations oblige us to charge sales tax. This regulation is known as "nexus" and application of sales tax differs from state to state.

I have a question on my charge.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service via email to help@joybadminton.com or phone for further assistance.

How can I use coupon?

You can apply the discounts in the discount code box in your cart.

I need a copy of invoice/receipt.

Click the "My Account" link at the top right hand side of our site to print invoices.

When my order will be shipped?

We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.

How much is shipping?

Orders over $130 USD will have free shipping in the USA. Orders under $130 will be charged for a flat rate of $15 to anywhere in the United States.

Do you ship internationally?

Please view here for more details on international shipping Shipping & International Policy

Where is my order shipped from?

All orders are shipped from our warehouse located in South El Monte, CA (East Los Angeles Area).

How long it will take to receive my order?

Track your order live here.The delivery time varies. It will normally takes 2 - 5 working days depending on your distance from us. International orders take between 5 - 10 business days. For expedited shipping options, please contact us at help@joybadminton.com when placing an order.

Can I track my order?

Click the "My Account " link at the top right hand side of our site to track your order.

I did not receive my package. What can I do?

Please send us an email to "help@joybadminton.com" with your order number so we can help resolve your issue.

What is your return policy?

Click here: "Easy Return Policy"