Shipping & International Policy
We now offer Free Turbo Shipping for USA orders. Check it out here.
| DAMAGE / DEFECTIVE PRODUCT CLAIMS MUST BE MADE WITHIN 24 HOURS OF RECEIVING THE PRODUCT. FAILURE TO CONTACT US WITHIN 24 BUSINESS HOURS OF DELIVERY WILL DENY ELIGIBILITY OF REFUND / REPLACEMENT. |
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Orders shipped outside the USA may be required to pay a separate invoice for shipping cost. International shipping cost paid is FINAL and non-refundable. |
Joy Badminton does not ship Yonex products outside the USA.
Click to view more details below
▶ When will I receive my order?
Orders with custom string service typically add 1 day to processing time of your order.
Orders shipped in the USA typically take 3-5 business days.
Orders shipped outside the USA typically take between 5-10 business days.
Orders shipped in the USA typically take 3-5 business days.
Orders shipped outside the USA typically take between 5-10 business days.
▶ Track my order
▶ 2 Day Shipping Available
Please send an email to help@joybadminton.com to receive a price quote for 2 day shipping.
▶ USA
FREE shipping is offered for USA orders over $150.00USD.
Orders under $150.00USD will be charged for a flat rate of $15 in the contiguous United States(excludes Alaska and Hawaii).
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
Orders under $150.00USD will be charged for a flat rate of $15 in the contiguous United States(excludes Alaska and Hawaii).
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
▶ Canada
DISCOUNTS & PROMOTIONS ARE NOT ELIGIBLE FOR NON-USA ORDERS. THIS IS DUE TO HIGH SHIPPING COST FOR US ON INTERNATIONAL ORDERS. IF YOU USE A PROMOTION/DISCOUNT CODE, YOU MAY BE REQUIRED TO PAY FOR EXTRA SHIPPING FEE.
Canada orders under $300.00USD will be charged a flat rate of $40 USD.
Please see here for customs fees for Canada:
These taxes will be paid by the customer directly to the responsible government organization.
Estimate duty and taxes (cbsa-asfc.gc.ca)
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
Canada orders under $300.00USD will be charged a flat rate of $40 USD.
Please see here for customs fees for Canada:
These taxes will be paid by the customer directly to the responsible government organization.
Estimate duty and taxes (cbsa-asfc.gc.ca)
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
▶ Europe & Australia
DISCOUNTS & PROMOTIONS ARE NOT ELIGIBLE FOR NON-USA ORDERS. THIS IS DUE TO HIGH SHIPPING COST FOR US ON INTERNATIONAL ORDERS. IF YOU USE A PROMOTION/DISCOUNT CODE, YOU MAY BE REQUIRED TO PAY FOR EXTRA SHIPPING FEE.
Europe & Australia orders under $400.00USD will be charged a flat rate of $50.
VAT / Customs fees depend on your national government's policies
Please see here for your countries VAT rate:
Value-Added Tax (VAT) Rates in Europe (ricksteves.com)
These taxes will be paid by the customer directly to the responsible government organization.
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
Europe & Australia orders under $400.00USD will be charged a flat rate of $50.
VAT / Customs fees depend on your national government's policies
Please see here for your countries VAT rate:
Value-Added Tax (VAT) Rates in Europe (ricksteves.com)
These taxes will be paid by the customer directly to the responsible government organization.
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
▶ South Korea
South Korea orders under $150 USD will be charged a flat rate of $15.
South Korea has a 10% VAT(Value Added Tax) for imported products. These taxes will be paid by the customer directly to the responsible government organization.
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
South Korea has a 10% VAT(Value Added Tax) for imported products. These taxes will be paid by the customer directly to the responsible government organization.
In very rare cases, Joy Badminton reserves the right to inquire you for additional payment in the case of excessive shipping costs(very unlikely).
▶ Taxes & Customs Duties
Your country may charge taxes such as VAT on international orders (outside USA). These taxes are the customer's responsibility according to local regulations.
▶ Returns
International customers are responsible for providing return shipment for their products. JoyBadminton.com does NOT take responsibility for return shipments on orders shipped outside the USA.
Please make sure your shipping address is entered accurately. If you incorrectly enter any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change.
Joy Badminton is NOT responsible for incorrect shipping address or any lost package if the address is not entered correctly.
We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. A tracking number will be assigned to each shipment and made available to the customer.
We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.
All orders are shipped from our warehouse located in South El Monte, CA (East Los Angeles Area).
The delivery time varies. It will normally takes 2-5 working days depending on your regions. For expedited shipping options, please contact us at help@joybadminton.com when placing an order.
Please make sure your shipping address is entered accurately. If you incorrectly enter any information on your shipping address and your order has been shipped out, you are responsible for any fees charged by carriers for an address change.
Joy Badminton is NOT responsible for incorrect shipping address or any lost package if the address is not entered correctly.
We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. A tracking number will be assigned to each shipment and made available to the customer.
We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment.
All orders are shipped from our warehouse located in South El Monte, CA (East Los Angeles Area).
The delivery time varies. It will normally takes 2-5 working days depending on your regions. For expedited shipping options, please contact us at help@joybadminton.com when placing an order.
▶ Signature Request
Orders $400 USD or more automatically come with Signature Request. An adult 18 years old or order with a valid government ID must be present to receive the package. Customers can request signature request for their package by sending us a request by chat or via email to help@joybadminton.com. Please note that requests for signature request must be submitted before the package is shipped out.