Purchases made at Joybadminton.com can be returned within 30 days of purchase by contacting firstname.lastname@example.org or +1-626-416-1162. We will provide a return authorization number with return shipping instruction for your packages. Return shipping and handling fee will be customer's responsibility
1. Please provide us the order number along with your email address or contact information for fastest service.
2. The item must not be opened, or damaged for the return.
3. To ensure prompt return resolution, please keep the original shipping package. Once return package arrived we will inspect the product returned and confirm that it is damaged or defected. After confirmation of inspection, your charges will be refunded.
4. For Rackets: Manufacturer plastic wrap on handle is not tampered, all stickers and tags should be still in place as it was when new, also must include original cover. If racket was requested to be customized with certain types of strings that customer choose, it is not eligible for return or exchange.
5. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
6. Credit for shipping costs and string will only be given provided the order was in our error.
*All the rackets have 1 year warranty