Easy Return Policy

How does it work? 

There are 3 Easy steps to our return policy:

1. Check that your return product(s) meets the guidelines of our requirements listed below in "Terms & Conditions" (see below)

 

2. Ship your product back to us:

Joy Badminton

Attn: Returns

2417 Strozier Ave, South El Monte, CA 91733

Please write "Return", your Name, Phone Number, and Order # on a paper inside the package. 

 

3. We receive the product and inspect the returned product and packaging. 

If your  return meets our terms & conditions, we will immediately process you a full refund. 

If your product is damaged, or have the tags removed, or fail to meet our standards for a new product return, you may be subject to a 15% restocking fee.

 

4.(Optional) If you ordered the wrong size product, place a new order so you receive the correct size as soon as possible.

If you have any questions, please email us at: yonexmart@gmail.com or by facebook messenger or instagram.

 

 

Terms & Conditions

Joy Badminton offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned, but may be subject to a 15% restocking fee (depending on condition of return), less shipping charges, within 30 days of the order completion date. 

 

Do I have to pay for return shipping?

Customer is responsible for all return shipping costs unless defective or damaged.

 

Custom String Service - Joy does NOT  offer a  warranty on string service/replacement. After the product has been received, the condition / performance of strings are the responsibility of the racket's owner / person received. Joy Badminton reserves the right to refuse replacement on any strings after customer delivery.  

Rackets Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Joy Badminton, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. Rackets that are strung are considered "custom tailored" products, and orders for rackets cannot be cancelled once the racket is strung.

Shuttlecocks Opened tubes of shuttles cannot be returned. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.

Shoes - Must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.

Clearance or Close-out items - All clearance or close-out items are final sale. Therefore, it is not eligible for exchanges or returns. SOLD-AS-IS without any warranty from the manufacturer.

All other items must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.

Can I return customized order?

If racket was requested to be strung by Joy Badminton, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. 

If an item is determined defective, it can be exchanged or returned for a replacement item or a refund. 

Please contact shipping carrier directly if there is an issue with tracking delays, damage packaging, or missing item. We are not responsible for damages or delays caused by shipping carriers. 

 For further information, see our FAQ