Help Center

Why Joy Badminton?

Joy Badminton is the online and offline badminton specialty store. We have been located in Los Angeles for over 15 years and now we moved to new and larger location in East LA area. Our staff are friendly, very informative and helpful. If you are in the area, please feel free to visit us and contact us for any inquiries.

We are #1 Authorized Yonex US dealer and carry the largest selection in the nation on Badminton rackets, strings, shuttlecocks, shoes, bags, grips and more since 1991. We are also specialized in professional badminton stringing. We have wide range of badminton related goods like rackets, shuttlecock, footwear, luggage, clothing and accessories and well-known companies like Yonex, Victor or sort of brands. Our wide range of customizing services like making your own strings, sizes, speed options and affordable price will give you a satisfaction. It is our goal to provide our customer with a hassle-free experience to find finest badminton equipment, packed and delivered in the minimum timescale to you. We hope you enjoy using our website and shopping with us!

How do I contact Joy Badminton?

You can reach us at:

• Phone #: (626) 416-1162
• Email: yonexmart@gmail.com
• Address: 2417 Strozier Ave, South El Monte, CA 91733
• Facebook: https://www.facebook.com/joybadminton
• Instagram: https://www.instagram.com/joy_badminton

Where are you located?

We are located at 2417 Strozier Ave, South El Monte, CA 91733

https://goo.gl/maps/9EGXoSkHku9YgGuF6

What are your store hours?

Monday-Friday 12:6pm, Saturday 10-6pm

How do I create my account?

1) Click the "My Account" link at the top right side of our site.

2) Click "Create Account"

3) Fill out your information and ready to shop!

How do I edit my account information?

Click the "My Account" link at the top right side of our site to edit your account information.

How to reset my password?

Click the "My Account" link at the top right side of our site. Under the login box, you will see a link that says "forgot your password?" Click here.  That link will send an email to you with your password.

What kind of payment do you accept?

Joy Badminton accepts payment by Visa, Mastercard, American Express, and Discover credit cards.  Alternatively, you may use Google Checkout ,Paypal or Apple Pay to make your payment. We do not accept COD order, cash, or personal checks. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Do I have to pay Sales Tax?

You only have to pay sales tax if you are located in the same state as our retail store in California.

I have a question on my charge.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service via email to yonexmart@gmail.com or phone for further assistance.

I need a copy of invoice/receipt.

Click the "My Account" link at the top right hand side of our site to print invoices.

How can I use coupon?

After adding items to cart, Click "Check out" button. Then you will see discount coupon window on right side to apply on payment page.

When my order will be shipped?

We process and dispatch all orders 5 days a week excluding national holiday and weekends. If order is placed on weekends, it will be processed in following working day. We normally ship package with a "waiver of signature" option. Waiver of signature is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion without obtaining the recipient's signature. If you need it to be delivered with signature requirement, please let us know by email or phone before shipment. 

How much is shipping?:

Orders over $100 will have free shipping. Orders under $100 will be charged for a flat rate of $15 to anywhere in the United States.

Do you ship internationally?

Please contact us directly via phone or email for a shipping quote if you need more information.

Where is my order shipped from?

All orders are shipped from our warehouse located in South El Monte, CA (East Los Angeles Area).

How long it will take to receive my order?

The delivery time varies.  It will normally takes 2-5 working days depending on your regions. For expedited shipping options, please contact us at yonexmart@gmail.com when placing an order.

Can I track my order?

Click the "My Account " link at the top right hand side of our site to track your order.

I did not receive my package. What can I do?

If you did not require your signature during your package delivery, Joy Badminton will not be liable for all lost packages delivered with no presence of recipients or was left at the front door by the courier. To make sure parcels are delivered to you even without requiring your signatures, please make sure that you are present in your shipping address during the time of delivery. Your parcel tracking status will be updated from time to time to keep you posted on your package delivery status.

Joy Badminton offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned, subject to a 15% restocking fee, less shipping charges, within 30 days of the order completion date. 

For all returns, the customer must contact us at yonexmart@gmail.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund. If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

What is return procedure?

For returns, please email yonexmart@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. 

Can I return unwraped package?

Rackets - Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Joy Badminton, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage

Shoes - Must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.

All other items - must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.

Can I return customized order?

 If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage. Credit for shipping costs and string will only be given provided the order was in our error.

Is there Warranty on my purchase?

Yonex Rackets-- Joy Badminton is #1 Authorized Yonex US dealer. For all Yonex Badminton Rackets,Yonex provides a 1 year Manufacturer Warranty for all Rackets purchased via Joy Badminton. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex decides that a racket has a Manufacturer defect, Yonex will provide a new racket (frame only).  Joy Badminton will ship the racket to Yonex USA if the racket is purchased from us. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months.  Joy Badminton will try our best to process this warranty procedure as fast as we can.

What is Warranty Procedure?

1. Without cutting or removing the strings from racket, please package the racket in its original packaging. Joy Badminton is not responsible for any damages for the package while in transit. Please email us at yonexmart@gmail.com, for a Warranty Claim request. 

2. Ship the package to the address below. It is recommended to use a courier with a tracking number. Joy Badminton Attn: Warranty 2417 Strozier Ave. S. El Monte, CA 92733 

3. Include a copy of the invoice or packing slip with order. 

4. Your warranty will be processed within 3-4 months upon receipt of package. This includes time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket. 

5.If your racket is replaced, you will be responsible for any additional shipping charges and stringing services.

Do I have to pay for return shipping?

Customer is responsible for all return shipping costs.

What is return address?

Please send the return shipment to: Joy Badminton  Attn: Returns  2417 Strozier Ave, South El Monte, CA 91733

How can I apply coupon?

1) Find your items and add to Cart

2) Click "Check Out" Button on right bottom corner

3) Fill out your shipping information and you will see "coupon code" window on the right side of the page as below:

4) Enter the coupon code in the designated coupon field. Then Click "apply" button.  You will see discounted total. 

Have any trouble redeeming coupon? Please contact us at yonexmart@gmail.com

• Not valid on past purchase. 
• Must be redeemed at time of purchase.
• 15% Off Welcome Coupon "NEWJOY15"  is only valid towards New Customer. Excludes "Special Member" and Gift Card.
• Cannot redeemable for cash and it can’t be transferred or sold.
  
• Offer may not be combined with any other discount or offer. Limit one coupon per customer.
  

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Joy Badminton. The collective work includes works that are licensed to Joy Badminton. Copyright 2003, Joy Badminton ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Joy Badminton or purchasing Joy Badminton products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Joy Badminton or to purchase   products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Joy Badminton. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Joy Badminton used in the site are trademarks or registered trademarks of Joy Badminton.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Joy Badminton disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Joy Badminton does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Joy Badminton does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Joy Badminton shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Joy Badminton has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Joy Badminton product is mistakenly listed at an incorrect price, Joy Badminton reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Joy Badminton reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Joy Badminton shall issue a credit to your credit card account in the amount of the incorrect price.


Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Joy Badminton without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Joy Badminton may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Joy Badminton.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Joy Badminton products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Joy Badminton products) must be commenced within one (1) year after the claim or cause of action arises. Joy Badminton's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Joy Badminton may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Joy Badminton or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Joy Badminton does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Joy Badminton is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Joy Badminton reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Joy Badminton in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless Joy Badminton, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Joy Badminton may link to sites operated by third parties. However, even if the third party is affiliated with Joy Badminton, Joy Badminton has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Joy Badminton. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Joy Badminton seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

^{Safe Shopping}
Joy Badminton takes security seriously and has implemented the highest encryption secure socket layer (SSL) technology and certificate from a leading certificate issuer. What this means is that your credit card information and customer information is safe and secure, as SSL (assuming your browser supports SSL 64, 128 or 256-bit) ensures that your shopping session is secure using the maximum strength encryption available today. If you have any issues or concerns, please contact us yonexmart@gmail.com.