Joy Badminton offers a 30-day conditional return policy for all of its products. Any "unused" products may be returned, subject to a 15% restocking fee, less shipping charges, within 30 days of the order completion date.
For all returns, the customer must contact us at yonexmart@gmail.com within the 30 day period, from the order completion date, for detailed instructions and also to receive a return authorization code. If an item is determined defective, it can be exchanged or returned for a replacement item or a refund. If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
What is return procedure?
For returns, please email yonexmart@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Can I return unwraped package?
Rackets - Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover. If racket was requested to be strung by Joy Badminton, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage
Shoes - Must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.
All other items - must remain in new condition, with original packaging, unopened, and with all tags and/or stickers intact. Once received, Joy Badminton may charge 15% restocking fee if returned in not sellable condition.
Can I return customized order?
If racket was requested to be strung by Joy Badminton, it is considered a customized racket and is not eligible for return or exchange. If racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.
Is there Warranty on my purchase?
Yonex Rackets-- Joy Badminton is #1 Authorized Yonex US dealer. For all Yonex Badminton Rackets,Yonex provides a 1 year Manufacturer Warranty for all Rackets purchased via Joy Badminton. This warranty covers Manufacturer defects only and does not cover accidental damage. As such, it is NOT 100% guaranteed that a claim will yield a new Racket. For situations where Yonex decides that a racket has a Manufacturer defect, Yonex will provide a new racket (frame only). Joy Badminton will ship the racket to Yonex USA if the racket is purchased from us. Please do not cut the string as this voids all warranty. The entire process usually takes approximately 3-4 months. Joy Badminton will try our best to process this warranty procedure as fast as we can.
What is Warranty Procedure?
1. For warranty claim request, contact Joybadminton.com by sending an email to yonexmart@gmail.com.
2. To claim for warranty, Yonex USA requires the customer to contact the dealer where they purchased the racket from. If you purchased the racket from Joy Badminton, please send the racket to us along with $20.00 processing fee payment - this fee is non-refundable.
3. Without cutting or removing the strings from the racket, please ship the package to the address below. Please make sure to write your order # outside the box. It is recommended to use a courier with a tracking number. Joy Badminton is not responsible for any damages for the package while in transit.
Joy Badminton Attn: Warranty 2417 Strozier Ave. S. El Monte, CA 92733
3. Joybadminton.com will notify you that your item has been received and will submit your racket to the manufacturer for a warranty claim.
4. Your warranty will be processed within 3-4 months upon receipt of the package. This includes the time it takes to ship the racket to the manufacturer as well as the manufacturer inspecting the racket.
5.If your claim is granted and a replacement racket is issued, shipping back to you as well as any string + stringing will all incur additional charges. Please speak to Joybadminton.com rep for more details after your claim has been approved by the manufacturer.
Do I have to pay for return shipping?
Customer is responsible for all return shipping costs.
What is return address?
Please send the return shipment to: Joy Badminton Attn: Returns 2417 Strozier Ave, South El Monte, CA 91733
